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Frequently Asked Questions

Top Queries:

How do I return my product?

You can return a product at INDIAORIGINALS by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated,
For Fashion & Lifestyle products, please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.

For Digital products, please pack the following into the returns bag provided to you upon delivery. This is a tamper free bag.
1. The returned product
2. The product box
3. A piece of paper with the Order ID and Return ID written on it
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.

If we are picking up the product, we will do so within 3 Business Days.
If you're shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.

 What should I do if I miss my delivery?

We understand that you can't wait at home (or office - whatever your delivery address is) right from the time you've placed the order till it's delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day.
So, in case you've missed the order delivery-
First thing to do: Don't Worry!
Second thing to do: Give us a call on 70440 58001 or write to us at customercare@indiaoriginals.com and we shall take care of it.

 How much will I be refunded if I return a product?

We promise to refund the entire amount paid for the product, including any taxes that were paid - no strings attached!

The mode of refund depends on the mode of payment for the order.

MODE OF PAYMENTMODE OF REFUND
Credit Card Refund to Credit Card Account
Debit Card Refund to Debit Card Account
Net-Banking Refund to Bank Account
Existing Store-Credit Refund as Store-Credit
Cash on Delivery Refund as Store-Credit
Store Credit + another mode Refund as Store Credit + Refund as applicable

 

Can I Gift-Wrap a product for someone?

That's a nice thought! We can gift-wrap a product for you at Rs.35/- per order. To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online.
If you want to have each product packed separately, we recommend that you place an order for each product individually.

 How can I track my order?

You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!

Alternatively, you can also login to INDIAORIGINALS.com and visit the 'My Account' section to know your order status.

 

Know your Account:

How can I get in touch with you?

We are available to assist you from 6am till midnight, throughout the week. You can reach out to us at 70440 58001 or email us at info@indiaoriginals.com for any queries, requests, complaints or just to say Hi!

Is my personal information secure? How can I edit my personal info?

It is absolutely secure, don't you worry! We ensure that the data you have entered is strictly confidential. It'll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit "My Account" to make the changes you want.

What is Store Credit?

Store Credit is another mode of payment. It gets refunded to your account in case you have returned a product for which the mode of payment was Cash on Delivery. You can know how much store credit you have by visiting the "My Account" section.

What is the value of Store Credit?

1 Store Credit = 1 INR

When will my Store Credit expire?

Never! That's the day the earth will stand still.

I want to load some Store Credit into my account. is it possible?

Unfortunately, there isn't a way to do that now. But, you can always use other payment methods like Credit Card, Debit Card, Netbanking or Cash on Delivery.

 

Shipping FAQs:

How long will the delivery take?
It's really quick! Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 2 - 9 working days. That still won't stop us from trying to get you your order faster.

On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to check your emails and SMS for any such updates.

How can I track my order?
You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!

Alternatively, you can also login to IndiaOriginals.com and visit the ‘My Account' section to know your order status.

 Will all the products be shipped out together?

To ensure the best experience, we ideally ship all products of an order together. However, there might be instances where some products might be ready to get shipped earlier than other products. To make sure that you don't wait even a minute longer than you have to, we might ship some products out first and ship the remaining in a separate shipment. We will notify you each time a shipment is dispatched or it out for delivery; so that you can track it till we knock on your door.

How much will the shipping cost me?
All orders above Rs.999 will be shipped free of cost. For any orders below Rs.999, a nominal fee of Rs.99 would be applied.

Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.

What should I do if I miss my delivery?
We understand that you can't wait at home (or office - whatever your delivery address is) right from the time you've placed the order till it's delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day.
So, in case you've missed the order delivery-
First thing to do: Don't Worry!
Second thing to do: Give us a call on 70440 58001 or write to us at customercare@indiaoriginals.com and we shall take care of it.

Can I change my delivery address or mobile number?
Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product.

That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

Why is the Cash on Delivery (COD) option not offered in my account?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking.

We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!

Do you deliver everywhere in India?
That's the big dream and we're sure we'll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.

Do you deliver internationally?
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

What delivery corriers do you use?
At INDIAORIGINALS, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use the delivery services of Delhivery. We will notify you the name of the partner delivering your order, in advance.

Are your products genuine?
You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That's the last thing you need to worry about! ☺

I need a copy of my invoice for my order placed with INDIAORIGINALS. is it possible?
We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we'll email you a soft copy.

Can I shop for the merchandise?
Unfortunately, to maintain exclusivity, this curated fashion is available only on INDIAORIGINALS.

What are the various statuses an order can have?
The various statuses are:

Confirmed: This means that an order has been placed and the confirmation has been sent to you.
Packed: This means that your order is packed and ready for dispatch.
Dispatched: This means that the order is speeding towards you.
Delivered: This means that the order has been delivered to you.

 

Cancellation FAQs:

Can I cancel my order?
Yes! Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order.

What are the steps to be followed to cancel my order?
You can cancel your order by logging in to IndiaOriginals with your User ID and Password.
Once you log in
1. Look to the top right corner of your screen
2. Click on My Account
3. On the next page that pops up, you'll be able to see details of all your orders
4. Locate the "Cancel" button and click on it
5. Voila! The order has been cancelled

How long will it take to receive my refund after cancellation?
As soon as your order gets cancelled, we will initiate a refund, which can take 5 to 7 business days to reflect in your account.

Does IndiaOriginals assure of complete refund against my cancelled order?
Absolutely! Although we must add that cancellations are not a very happy thing for us.

Help! The 'Cancel' link is disabled.
Well it can mean two things:
1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries!
2. Something might not be working as it's supposed to on the website. Give us a call or send us an email and we'll help in fixing it.

What is the Cancellation Policy for Electronic Merchandise?
You can cancel your IndiaOriginals order before it gets packed. Cancellation is possible through the Website, App or by getting in touch with IndiaOriginals Customer Care.

 

Payment FAQs:

What are the various modes of payment at IndiaOriginals?
You can pay using a Credit Card, Debit Card, JioMoney or Net-banking option. All these are prepaid methods of placing an order. You can also place an order using "Cash on Delivery" method. All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

What does "Cash on Delivery" mean?
We understand that you might want to pay for an order by cash. That's why we've got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.

Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.

How much will the shipping cost me?
All orders above Rs.999 will be shipped free of cost. For any orders below Rs.999, a nominal fee of Rs.99 would be applied.

Can I pay using International Currency?
Unfortunately, at this time we accept only INR at IndiaOriginals.

What if the amount got debited from my side but I did not received?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Give us a buzz and we'll sort it together.

For Cash-on-Delivery orders, can I check the package before my payment?
We encourage you to avoid accepting any package if it is in a tampered state. However, our courier person will hand over the package to you to open only once the payment has been made.

Can I Gift-Wrap a product for someone?
That's a nice thought! We can gift-wrap a product for you at Rs.35/- per order. To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online.
If you want to have each product packed separately, we recommend that you place an order for each product individually.

Does IndiaOriginals offer EMI payment option?
Yes, you would notice EMI eligibility for a product on its description page, if it is applicable.

What are the interest rates offered on EMI?
The EMI offers and rates vary from time to time and also from one bank to another. After selecting the EMI option on the payment page, we request you to check the offers available in the payment gateway page.

What if I cancel or return an order after paying for it using the EMI option?
If you are returning or cancelling an order, a refund of the invoice amount will be initiated towards your bank within the regular timelines. However, the amount payable towards your credit card will have to be taken up with your bank; as we will go ahead and refund the entire amount.

Is EMI payment option available on the IndiaOriginals App?
Sorry! Currently, this option is available only on www.indiaoriginals.com.

Will there be a transaction/processing fee while purchasing from IndiaOriginals using EMI option?
We at IndiaOriginals will not charge any processing fee while making a purchase using EMI option. However, there might be a minor processing fee of 0.10% of the order value levied by the payment gateway or your bank.
E.g. If the order value is Rs.9000, the processing fee charged by the payment gateway might be Rs.9

If there is any issue where the paid amount is not converted to EMI, who will help me fix this issue?
When an EMI is processed, your credit card company would pay us the entire amount in order to process the AJIO Order ID. After that is done, the bank should convert the said amount into EMIs. For any issues, we'll request you to get in touch with your bank for sorting this out.

Can I use any other account to process an EMI payment?
Unfortunately, that option is available only if you have a Credit Card.

What banks credit cards can I use while processing an EMI payment?
While most of the popular banks are participating in this scheme, we request you to check this information in the payment gateway.
Only MasterCard and Visa credit cards can be used to avail the EMI offer.

 

Returns FAQs:

How do I return my product?

You can return a product at IndiaOriginals by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated,

For Fashion & Lifestyle products, please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.

For Digital products, please pack the following into the returns bag provided to you upon delivery. This is a tamper free bag.
1. The returned product
2. The product box
3. A piece of paper with the Order ID and Return ID written on it
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.

If we are picking up the product, we will do so within 3 Business Days.
If you're shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.

What is your returns policy?
At IndiaOriginals, we have a very flexible returns policy which is absolutely customer friendly.
Fashion & Lifestyle products: If you do not find the product satisfying, you can return it as long as the following conditions are met:

• It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Example: natural body odour, body deodorant, perfume etc.)
• It should be unwashed. We don't want you wasting any detergent! ☺
• The price tags, brand tags, shoe-box and all original packaging must be present
• The product must be returned within 30 days
• Any gifts received must also be returned along with the product

Digital products: If there are any issues with the operating of the product or any other functioning issues, please reach out to us within 7 days of receiving the product and we shall process a return.

Does the returns policy change for any IndiaOriginals promotions?

                                                                                Product Category                                 Return Period
FASHION AND LIFESTYLE PRODUCTS

Any apparel, accessories, cosmetics, footwear, sunglasses, certain fashion jewellery, etc...

30 days from the date of delivery - as long as the product is unused and the price tags are intact

Innerwear: Briefs and Panties, lingerie sets, socks and stockings, etc...
To know if a product is non-returnable, refer to the Product Display Page

Non-Returnable

DIGITAL PRODUCTS

Mobile Phones, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc...

7 days from the date of delivery - only if there are any malfunction issues.

JioFi device
To know if a product is non-returnable, refer to the Product Display Page

Please visit the Jio Service Centre in case of any issues. Please clickhere to locate a Jio Store.

 

What if I don't like the product as soon as it is delivered? Can I return the product to the courier person?

Please don't do that! We have a very flexible policy where you can get a Return ID generated by giving us a call.

To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

If I have paid shipping charges and return the order, will I be refunded the shipping charges?

If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis.

Are there specific conditions under which the product returns/replacements may be rejected?

To guarantee you the best service, we have a very convenient 30-day return policy from the time the product gets delivered to you.

Here are some conditions which might cause a return to get rejected:

1. For Fashion & Lifestyle products, in case the 30 days return period has lapsed, the product cannot be returned to us.
2. For Electronic or Digital products, in case the 7 days return period has lapsed, the product cannot be returned to us. In case of any issues with the product, you can reach out to the brand customer care team
3. For Electronics, if the reason for return is "Change of Mind" or if you don't need the product anymore.
4. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.
5. We also do not process a return for items that are classified as non-returnable. You can refer to the Non-Returnable policy for more details.

What are the non-returnable items at IndiaOriginals?

Fashion & Lifestyle products: Typically, we do not accept briefs/panties, lingerie sets, swimwear, socks and stockings.
Digital products: Any JioFi device cannot be returned. You can get in touch with the Jio Customer Care team on 70440 58001 or care@indiaoriginals.com; and any issues will be addressed.
To be certain if the product is non-returnable or not, you can refer to the disclaimer provided in the Returns tab provided on the Product Display Page.
Note: If you've received a non-returnable product in a damaged/defective condition, please reach out to our customer service team immediately to initiate a request for refund.

Do I have to return the whole order?

Not at all! You do not need to return the whole order.

When is the refund for my return provided?

As soon as a Return ID is generated, we'll pick up the product within 3 Business Days.
You will be notified of an estimated Refund date as soon as the Return ID is generated.

I haven't received my refund amount yet. Please help!

Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated.
Once initiated, it should reflect in your account based on your mode of payment.

Cash on DeliveryCredit Card, Debit Card & NetbankingWalletStore Credits
Instant 5 - 7 business days 2 business days Instantly

My area is not serviceable for return, how do I return my order?

We strive to service all pin codes in India for forward and reverse delivery. But don't worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:

1. Within 30 days (for Fashion & Lifestyle products) or 7 days (for Digital products) from the date of delivery, please ensure that the Return ID is generated. We will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
a. Product
b. Brand Labels and Tags
c. Price Tags/Shoe box
d. Return ID and Order ID written on a piece of paper
* If it is a digital product, please pack the product in the Returns bag provided to you upon delivery.
3. Please courier the item to our Returns Address:
SHIP TO:
Returns Manager - IndiaOriginals

#176 Purba Tentul Beria(Nabagram), 

P.O. Panchpota, Dist: South 24 Parganas,
Kolkata 700152, West Bengal

Ph no: 70440 58001

4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!

5. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund.

Along with the amount you paid for the product, we will also refund an additional Rs.150/- to your Store Credit account. It's our way of saying "Thanks for taking the trouble!"

How much will I be refunded if I return a product and what is the mode of refund?

MODE OF PAYMENTMODE OF REFUND
Credit Card Refund to Credit Card Account
Debit Card Refund to Debit Card Account
Net-Banking Refund to Bank Account
Existing Store-Credit Refund as Store-Credit
Cash on Delivery Refund as Store-Credit
JioMoney Refund to JioMoney wallet
Store Credit + another mode

Refund as Store Credit + Refund as applicable

What do I do in case the 7 days period for returning electronics has lapsed and there is an issue with my product?

Please get in touch with the customer care of the manufacturer and they will help fix any issues you might have.

I'm having problems operating the digital product I received.

If there is a problem within 7 days of receiving the product, we shall try to help you fix the issue.
If there is a problem highlighted after the returns period, please reach out to the customer care of the manufacturer and they will help fix this issue.

I have received the product and haven't tampered the seal yet. Can I return the product?

Unfortunately, an electronic product cannot be returned for a change of mind.

Who do I contact if the Service Centre of the manufacturer is denying me service within the warranty period?

Please get in touch with us. We'll be happy to sort out any warranty issues in a jiffy!